Free UK Delivery
Online orders are shipping as normal. DPD have their own arrangements in place to ensure deliveries are as safe as possible (they will sign the hand reader for you). You're also covered by 14 day returns if you change your mind, so order with peace of mind. Our showroom is also now open by appointment only (please call or email us to arrange your visit before travelling).
Pre-Christmas Delivery
The last date you can order to ensure a pre-Christmas delivery is Wednesday 20th December (before 2pm), however if you live in the Highlands or Ireland your last order date is Tuesday 19th December. We will be shipping on the 21st and 22nd but please contact us before placing any order to ensure that delivery is possible as these will carry an extra delivery charge.
UK Deliveries
We offer FREE UK delivery on orders over £50. If your order is under £50, feel free to browse for other items to qualify for free delivery (UK mainland as well as Jersey and Guernsey).
| Delivery Destination |
Delivery Times |
Cost (orders under £50) |
Cost (orders over £50) |
| UK |
Same Day Dispatch* (1 to 2 working days) |
£4.99 |
Free |
| Ireland |
Same Day Dispatch* (2 to 5 working days) |
£9.99/£19.99** |
£9.99/£19.99** |
*Same day dispatch: applies to In Stock items. Orders placed after 2:00pm will be dispatched the following working day. Free next day delivery does not include delivery on Saturdays. We can arrange Saturday delivery for £10 per box (please call to order).
**Ireland deliveries: Any order under 0.9kg in weight will be charged at £9.99 (ships by Royal Mail), any order 0.9kg or over will be charged at £19.99 (ships by courier).
Is an item in stock? Please see green text on the product page to check stock status. If an item is not showing as in stock, it will most likely ship within 48 hours, but you can always call us to check on 0121 224 7650. We use several premium couriers to ensure your order arrives safely. Most large orders ship by DPD and smaller items ship by Royal Mail. We use FedEx/TNT for international deliveries.
Tracking details? These will be confirmed by e-mail when your order ships. If you do not receive tracking details by 4:45pm on the day of dispatch, please call us before 5:30pm to check, otherwise you can call us the following morning. Click here to check order tracking. Most shipped items arrive the next working day. Please allow up to 3 working days for deliveries to highlands, Isle of Man and Ireland.
International Deliveries
Tracking? Tracking will be confirmed on the day of dispatch (as above). Click here to check order tracking.
VAT and customs charges? VAT is included on all orders shipped within the UK and excluded for orders to Jersey, Guernsey and outside the UK. For countries outside of the UK, you may be liable for customs duties when your order arrives with you and you are responsible for these charges when your order arrives.
Failed deliveries? If you do not receive your order within 5 working days after receiving your tracking details, please contact the courier with the tracking information provided to check if your order is being held. If your order is kept by the courier, not collected and then returned to us, there is a charge for redelivery, so please ensure you contact the courier if you receive a missed delivery slip.
